Immediate danger or crisis?Call 911 for emergencies. Call or text 988 for crisis support. In Maine, 211 can help route food, housing, health, and local support. This site is not a hotline and does not collect private case details.Open crisis card

FAMILY TOOL

Calm Communication Hub v2

Short, factual messages can lower heat, protect children from messenger pressure, and keep logistics clear. These templates are for adult-to-adult coordination only and do not replace safety help, advocacy, legal advice, or professional support.

Before sending

Use the pause-check.

Facts

Keep the message to dates, times, school needs, belongings, transportation, or appointment details. Do not invent facts or diagnose anyone.

Child boundary

Do not ask a child to carry adult messages, take sides, gather proof, or manage adult feelings.

Safety boundary

Do not use calm templates to tolerate threats, stalking, coercion, or danger. Seek qualified safety/legal/advocacy help when needed.

Copy blocks

Ten neutral scripts for common logistics.

Schedule logistics

I can handle the pickup at 5:30 today. Please confirm by 3:00 so the child is not waiting.

School update

The school sent a note about tomorrow. I will make sure the folder and library book are packed.

Appointment reminder

The appointment is Thursday at 2:15. Please let me know if transportation is already covered.

Transportation question

Can you confirm who is driving on Friday? I want to keep the plan clear for the child.

Need time to respond

I received your message. I need time to read it carefully and will respond about logistics by tomorrow at noon.

Child-focused reset

I want to keep this focused on the child’s routine. Let’s separate schedule details from adult disagreements.

Boundary for heated messages

I will respond to schedule and school details. I will not continue insults or threats by text.

Missing item check

The backpack was missing the folder today. Please send it tomorrow, and I will send it back after school.

Provider update

The child had a hard morning and may need a quieter start. I am sharing this only so the day can go more smoothly.

Confirming agreement

My understanding is pickup is 5:30, the folder travels with the child, and medication questions stay with the adults/provider.

Do / do not

Keep children out of the middle.

Do

  • Use one topic per message.
  • Use dates and times instead of blame.
  • Ask one clear question.
  • Save your own records privately.
  • Use a safe adult, advocate, lawyer, clerk, provider, or counselor when the issue is too serious for a text.

Do not

  • Do not put children in charge of adult coordination.
  • Do not use threats, insults, sarcasm, or public shaming.
  • Do not paste private child/case facts into online tools.
  • Do not send medical records, sealed filings, or confidential details to FOCaF.
  • Do not keep messaging if the situation is unsafe; use qualified help.

Rewrite pattern

Turn heat into logistics.

1. Name the task

Pickup, homework, appointment, school note, transportation, medication question, or clothing/belongings.

2. Add the useful fact

Date, time, place, who is responsible, what item is needed, or what response deadline keeps the child from waiting.

3. End with one next step

Ask for confirmation, propose a time, or state when you will reply. Stop there.

Not for unsafe conduct

Threats and coercion are different.

If a message contains threats, intimidation, stalking, coercive control, or danger, prioritize safety and qualified help instead of trying to make the conversation calmer.

Private-use only

Keep records for yourself or your qualified helper.

FOCaF does not collect case details, child names, allegations, medical details, sealed records, or confidential materials.